![]() ![]() To learn more about the difference between a security freeze and a credit report lock, click here. A credit freeze can be lifted either temporarily or permanently to allow creditors access to your credit reports. Send requests to: Experian Information Services LLC P.O. Updated J 5 min read In a Nutshell A credit freeze is a free tool that can help reduce your risk of identity theft by restricting access to your credit file. You can also request to unfreeze your credit by mail. ![]() Once you have an online account, you can freeze and unfreeze your credit in real time on Experian’s website. To place, temporarily lift or permanently remove a security freeze on your Experian or TransUnion credit reports, please contact them directly. To unfreeze your Experian credit file, visit the online Experian credit freeze center or call 888-EXPERIAN (88). After we receive the request and verify your identity, you will receive confirmation. Read more about acceptable documents here. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address. You can temporarily lift or permanently remove a credit. Please download this form for instructions and mailing address. Placing a credit freeze is one of the strongest ways to protect yourself from identity theft. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification. You'll be required to give certain information to verify your identity. You can check the status of your security freeze through your myEquifax account as well.
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